Privacy Policy

Privacy Policy for DogServ

Effective Date: 09.06.2025
Last Updated: 09.06.2025

Introduction

DogServ (“we,” “us,” or “our”) operates the website https://dogserv.com/ (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or interact with our services.

We respect your privacy and are committed to protecting your personal data. This policy will inform you about how we handle your personal data, your privacy rights, and how the law protects you.

Information We Collect

Personal Information You Provide

We may collect the following personal information when you:

Create an account or register for our newsletter
Make a purchase or complete a transaction
Contact us through our contact forms or customer service
Leave reviews or comments
Participate in surveys or promotions

Information collected may include:

Name and contact information (email address, phone number, mailing address)
Payment information (processed securely through third-party payment processors)
Account credentials (username, password)
Communication preferences
Purchase history and preferences
Any information you provide in communications with us

Information We Collect Automatically

When you visit our Service, we automatically collect certain information about your device and usage patterns:

Device and Usage Information:

IP address and general location information
Browser type and version
Operating system
Device identifiers
Pages visited and time spent on pages
Referring website addresses
Search terms used to find our website

Image Generation

To provide image generation and enhancement services, user-submitted images are securely transmitted to the Google AI Platform API for processing. We do not store, view, or retain any user-uploaded images on our servers after the processing is complete.

Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience and collect usage data. See our Cookie Policy section below for detailed information.

Business Directory Information (Future Feature)

We are developing a directory feature that will list dog service providers and businesses. For this directory:

Publicly Available Business Information:

We collect business information from publicly accessible sources including websites, social media, business directories, and government databases
Information may include business names, addresses, phone numbers, websites, services offered, and basic business descriptions
We do not collect private or confidential business information

Business Data Sources:

Public business websites and social media profiles
Government business registrations and licenses
Online business directories and review platforms
Publicly available marketing materials and advertisements

Business Owner Rights:

Business owners may request corrections to their listing information
Businesses may request removal from our directory
Business owners can contact us to verify or update their information
We will respond to business inquiries within 5 business days

How We Use Your Information

We use the information we collect for the following purposes:

Service Provision

Process and fulfill orders and transactions
Manage your account and provide customer service
Send order confirmations, shipping updates, and delivery notifications
Provide access to digital products and downloads

Communication

Send newsletters and promotional emails (with your consent)
Respond to your inquiries and customer service requests
Send important updates about our services or policy changes
Provide dog care tips, training advice, and product recommendations

Business Operations

Analyze website usage and improve our services
Personalize your experience and content recommendations
Prevent fraud and enhance security
Comply with legal obligations
Conduct research and analytics to improve our offerings
Maintain and update our business directory (future feature)
Verify and organize publicly available business information

Send promotional emails about products, services, and special offers
Display targeted advertisements on our website and third-party platforms
Analyze marketing effectiveness and customer preferences

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and enabling certain functionality.

Types of Cookies We Use

Essential Cookies:

Required for basic website functionality
Enable shopping cart functionality and secure checkout
Remember your login status and preferences
Cannot be disabled without affecting website functionality

Analytics Cookies:

Google Analytics and similar services
Help us understand how visitors use our website
Provide insights into popular content and user behavior
Allow us to improve our website performance

Marketing Cookies:

Enable personalized advertising and content
Track conversion rates and marketing effectiveness
Remember your interests for targeted advertising
Used by third-party advertising networks

Preference Cookies:

Remember your settings and preferences
Enhance your user experience
Store language and region preferences

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

View, delete, and block cookies
Set preferences for specific websites
Receive notifications when cookies are set

Note that disabling certain cookies may affect website functionality and your user experience.

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers

We share information with trusted third-party service providers who assist us in operating our website and conducting business:

Payment Processors: To process transactions securely
Shipping Partners: To fulfill and deliver orders
Email Service Providers: To send newsletters and communications
Analytics Providers: To analyze website usage and performance
Customer Service Tools: To provide support and assistance

Business Transfers

If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information when required by law or to:

Comply with legal processes or government requests
Protect our rights, property, or safety
Prevent fraud or security threats
Enforce our terms of service

Affiliate Partnerships

We participate in affiliate marketing programs and may share aggregated, non-personally identifiable information with affiliate partners to track the effectiveness of our marketing efforts.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

Encryption: Sensitive data is encrypted in transit and at rest
Secure Servers: We use secure hosting and storage solutions
Access Controls: Limited access to personal information on a need-to-know basis
Regular Monitoring: Ongoing security assessments and updates
Payment Security: We do not store credit card information; payments are processed through secure third-party providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

General Rights

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal requirements)
Portability: Receive your data in a structured, machine-readable format
Objection: Object to certain types of processing of your personal information

Email Communications

Unsubscribe: Opt out of marketing emails at any time using unsubscribe links
Preferences: Update your communication preferences in your account settings
Newsletter Management: Manage your newsletter subscriptions independently

Account Management

Account Deletion: Request deletion of your account and associated data
Data Download: Request a copy of your account data and purchase history

To exercise any of these rights, contact us at hello@dogserv.com. We will respond to your request within a reasonable timeframe and as required by applicable law.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process personal data on the following legal bases:

Consent: When you voluntarily provide information or opt-in to communications
Contract Performance: To fulfill orders and provide services you’ve requested
Legitimate Interest: To improve our services, prevent fraud, and conduct business analytics
Legal Obligation: To comply with applicable laws and regulations

If you are located in the European Union, you have the following rights regarding your personal data:

Access Rights:

Right to confirmation of whether we process your personal data
Right to access your personal data and receive information about processing
Right to receive a copy of your personal data in a structured, machine-readable format

Correction and Deletion Rights:

Right to rectification of inaccurate or incomplete personal data
Right to erasure (“right to be forgotten”) under certain circumstances
Right to restriction of processing in specific situations

Control Rights:

Right to object to processing based on legitimate interests
Right to object to direct marketing at any time
Right to withdraw consent (where processing is based on consent)
Right to data portability in certain circumstances

Legal Protection:

Right to lodge a complaint with a supervisory authority
Right not to be subject to automated decision-making, including profiling

To exercise any GDPR rights, contact us at hello@dogserv.com with:

Subject Line: “GDPR Request – [Type of Request]”
Identity Verification: Information to verify your identity
Specific Request: Clear description of the action you want us to take
Response Timeline: We will respond within 30 days (may be extended to 60 days for complex requests)

Data Transfers

When transferring personal data outside the EU:

Adequacy Decisions: We rely on European Commission adequacy decisions where applicable
Safeguards: We implement appropriate safeguards such as Standard Contractual Clauses
Consent: We may seek your explicit consent for certain transfers

Data Protection Officer

For GDPR-related inquiries, you may contact our designated representative: Email: hello@dogserv.com
Subject Line: “GDPR – Data Protection Inquiry”

Supervisory Authority

You have the right to lodge a complaint with the supervisory authority in your EU member state if you believe our processing of your personal data violates GDPR requirements.

Children’s Privacy (COPPA Compliance)

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover we have collected personal information from a child under 13 without parental consent, we will take steps to remove that information from our servers.

Anti-Spam Policy (CAN-SPAM Compliance)

We are committed to responsible email marketing practices and comply with the CAN-SPAM Act:

Our Email Practices

Permission-Based: We only send emails to subscribers who have opted in
Clear Identification: Our emails clearly identify us as the sender
Honest Subject Lines: We use truthful, non-deceptive subject lines
Easy Unsubscribe: Every email includes a clear unsubscribe mechanism
Prompt Removal: We honor unsubscribe requests within 10 business days

Opt-In Required: You must actively subscribe to receive our newsletters
Content Disclosure: We clearly describe what types of emails you’ll receive
Frequency Information: We provide information about email frequency
Preference Management: You can update your preferences or unsubscribe at any time

Business Communications

We may send transactional emails related to your purchases, account, or customer service inquiries. These emails are necessary for providing our services and are not subject to unsubscribe requests.

International Data Transfers

If you are located outside the United States, please note that we may transfer your information to and process it in the United States, where our servers are located and our central database is operated. By using our Service, you consent to the transfer of your information to the United States.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy:

Account Information: Retained while your account is active and for a reasonable period after closure
Purchase Records: Retained for tax, legal, and business purposes as required by law
Marketing Data: Retained until you unsubscribe or request deletion
Analytics Data: May be retained in aggregated, anonymized form for business analysis

Third-Party Links

Our website may contain links to third-party websites, products, or services. This Privacy Policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

Notification: We will notify you by email and/or prominently display a notice on our website
Effective Date: Changes become effective on the date specified in the updated policy
Review Opportunity: We encourage you to review this policy periodically

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: hello@dogserv.com

Response Time: We aim to respond to all privacy-related inquiries within 48 hours during business days.