---
title: "Review guidelines | DogServ directory"
description: "How reviews work on DogServ: a person reads every review before it appears, honest good and bad reviews are published, and fake or paid reviews are removed."
url: "https://dogserv.com/directory/review-guidelines/"
lang: "en"
image: "https://dogserv.com/og/default.jpg"
alternates:
  es: "https://dogserv.com/es/directorio/normas-de-resenas.md"
---

# Review guidelines

Reviews on DogServ come from dog owners who used the business. A person reads every review before it appears. We publish honest reviews whether they are good or bad.

## What we publish

- A star rating of your own experience with the business, with or without a written review in your own words.
- Praise and complaints alike. We never hold back a review because of its rating.
- Your first name and last initial, the month you used the business, and your rating.

## What we remove or do not publish

- Reviews from the owner, staff, relatives or competitors of the business.
- Reviews that were paid for or rewarded in any way.
- More than one review per person for the same business.
- Threats, hate, personal details such as phone numbers or home addresses, and profanity aimed at a person.
- Anything about something other than the service, such as politics or another business.

## Why reviews are held

Every review waits for a person to read it, usually within 2 business days. When one business receives many reviews in a short time, we hold them all and check them, so a business cannot be flooded with fake praise or fake complaints.

## Replies from the business

A business that has claimed its listing can post one public reply to each review. Replies are read by a person before they appear, under the same rules.

## Reporting a review

If you think a review breaks these rules, tell us through the contact form with a link to the listing. We check it against these guidelines, not against its rating.